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Ticketing & Travel
Travel Documents
A link to your E-Ticket will be sent by email 4 weeks prior to departure to the email address you provided at the time of booking. You must print and present this at check-in for all your flights in order to travel. It is your responsibility to let us know if you have not received your E-Ticket.
It is vital that you read your E-Ticket in full as soon as you receive it as it contains the most up to date flight details. Please note that these may have changed from the details on your original booking confirmation invoice.
It is your responsibility to have a valid passport and the appropriate visa/Electronic Travel Authorisation for your destination, and any visa for transit points if required.
It is mandatory to have an approved eTA (Electronic Travel Authorisation) to enter Canada by air for all visa exempt foreign nationals. eTA applications are available online now at http://www.canada.ca/eTA. A fee of $7 is charged for this. We recommend applying for your eTA before booking your travel arrangements.
Should your travel to North America also involve travel into the USA, you will need to check that your passport and visa requirements are met by the appropriate US authorities. All passengers entering the USA must complete the online Visa Waiver form by visiting https://esta.cbp.dhs.gov/esta/. A fee is charged for this waiver form.
The name for each member of your party as shown in their passports must be the same as on the E-Ticket, otherwise they may not be permitted to travel. If any of your party changes their name after booking, (after marriage, for example) you must notify us immediately.
You must make sure that we have up-to-date contact details for you at all times. Please notify us immediately if you change your phone number, email address or home address.
We shall not be responsible if your confirmation invoice or E-Ticket fails to reach you in time if you have failed to provide us with up-to-date contact information or because it has been blocked by any firewall, spam filter or other means of electronic protection, or by reason of any other failure in transmission.
Should you want to check on the day of departure that the flight is running on time, please call the airport locally. We recommend if you are staying longer than 3 weeks that you check the airline website for any changes to the schedule.
